Audrey McSperitt Schmidt

Background

About Audrey McSperitt Schmidt

I’m a customer success and account management professional who helps enterprise trucking carriers and private fleets get the most out of the technology they rely on to run their businesses.In my role at Tenstreet, I partner with fleet leaders across recruiting, safety, and compliance to onboard new clients, solve complex technical challenges, and optimize workflows that support driver recruiting and onboarding. I enjoy translating complex software into practical solutions that make life easier for the people using it every day.My background spans customer success, communications, sales, and marketing, which allows me to bridge the gap between teams, align stakeholders, and move projects forward with clarity and momentum. I’m known for building strong relationships with customers, bringing a calm and collaborative approach to problem-solving, and helping organizations turn technology into measurable operational improvements.At my core, I care deeply about the customer experience. I believe the best partnerships happen when curiosity, empathy, and accountability come together to create real results.Specialties: Enterprise account management, customer success strategy, SaaS onboarding & implementation, workflow optimization, cross-functional collaboration, technical troubleshooting, communication & training.