Auli Mikkonen

Background

About Auli Mikkonen

I am an experienced IT professional with over 20 years of expertise in program and project management, as well as roles such as Scrum Master and Product Owner. I have worked on complex, international projects, particularly in telecommunications and financial sectors, using a range of methodologies including SAFe, Scrum, and Kanban. With over 6 years of leadership experience, I am skilled in fostering team collaboration, communication, and driving progress toward goals while maintaining a positive work environment. I am diligent, motivated, and willing to put in the effort to ensure that the project team is driven towards a common goal. I am also committed to continuous improvement, which is why I have asked my stakeholders for feedback on my working methods, areas for improvement, and strengths. Based on this feedback, I am a decisive yet approachable leader who creates a positive and relaxed atmosphere while driving progress and tackling even the toughest challenges without hesitation. I have a problem-solving, proactive and result-oriented mindset. I’m interested in improving the processes and customer as well as employee experience. I approach changes positively and see them as opportunities to adapt to new situations. My latest achievements: Scrum Master/ PO in Telia Finland Contact Center, responsible for the development of the services, facilitating the agile events, budgeting, resourcing, priorization. Scrum Master In Genesys Cloud devops team Scrum Master in large external customer Contact Center solution, facilitating agile events, acting as a agile servant for the team. Managing and leading large IT-migration programs (data center move, version upgrades, platform changes, solution changes) Solution manager in timeless communication in chat-project, facilitating the agile events, acting as an agile servant for the team Leading From idea to production process flow description project Leading the mandatory regulatory regulations (GDPR, security, privacy) implementation and documentation Before: Partner management in Daily Banking area, payments, deposits, accounts, card payments, unsecured loans In charge of Card payments development Core Competences- Program Management - Project Management - Agile project management - Agile Methodologies - Change Management - HR management - Leadership and Management skills - Communication skills - Technology - Service and Product Development - Contact Center Solutions - Financial, Banking