Aura Dorneanu
Innovation Cs Manager at Booking.Com
Based in Amsterdam, Netherlands
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Seniority
Manager
Department
Information Technology
Location
Amsterdam
Industry
Software Development
Company size
17K
Contact information
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a•••••••@booking.com
Phone
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Background
About Aura Dorneanu
At the forefront of customer experience innovation, enhancing service delivery and customer satisfaction is part of my DNA. With a robust background in strategic planning, relationship building and talent development, my team's commitment to excellence has solidified my reputation as a strategic leader and mentor. My tenure at Qatar Airways was marked by a relentless focus on talent development, driving excellent operational performance, scoping and implementing process enhancements, thus ensuring a seamless CS experience for customers worldwide. I believe in the power of asking the right questions, creating a shared vision, an atmosphere of trust, respect and teamwork with a resilient focus on customer value and delivery.
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