Aurora Freeman

Background

About Aurora Freeman

Training Content Developer - I modify existing instructional materials through storyboard development and module development. I assist in the design of a variety of instructional materials for web-based learning aids or products through Vyond (GoAnimate). I apply fundamental research skills to instructional design projects. Customer Support Representative- Works with Specialty Pharmacy partners to adjudicate pharmacy claims. Builds business relationships with pharmacy partners and HCP/Diabetes Centers. Uses exceptional issue resolution skills to solve complex customer service issues. Creates training material for Customer Support and Technical Support Reps. Conduct vILT about the InPen and the InPen app. Skills: Experience using web content management tools (Filezilla, Dropbox) Experience using e-learning software Vyond (GoAnimate), and Articulate 360 Experience using Audacity and Snagit Experience using Zoom and GoToMeeting (GTM) to conduct vILT Experience using JIRA & Confluence Skilled in Customer Relationship Management (CRM) tools like Oracle, SAP, GE Centricity, and Salesforce Experience using collaboration tools padlet, Slack, and Helpscout Experienced in Microsoft Office 365 including Excel, PowerPoint, Word, Outlook Experienced in Google Docs, Forms and Google Drive Basic experience using Photoshop