Austin Mulka
Customs Specialist at Xpo
Based in Canton, United States
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Seniority
Staff
Department
Supply Chain & Logistics
Location
Canton
Industry
Truck Transportation
Company size
38K
Contact information
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a•••••••@xpo.com
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Background
About Austin Mulka
Experienced technical writer specializing in creating clear, user-friendly documentation for complex systems and processes: • Developed comprehensive video tutorials on cloud-based LMS system, reducing employee inquiries by 30% • Developed an AI-based tool using natural language processing to streamline content creation, improving efficiency by 35%: • Technical Documentation • Data Analysis • Marketing • Information Architecture : • Translating complex concepts • Editing and proofreading • Document Design & Formatting • SOPs : Technical Writer and Programmer (UpWork) Technical Writer (Freelance) Data Analyst (Freelance): • API & Technical Documentation Tools • Microsoft Azure Suite • Adobe Creative Cloud • Google Cloud Platform • Microsoft Office Suite (+) Skilled library professional with expertise in research methodologies, database management, and information literacy instruction: • Implemented LaTeX for efficient typesetting of academic papers and research documents • Developed SQL queries to optimize library database searches, improving retrieval speed by 30%: • Cataloging and classification • Database management • Research methodologies • TeX and LaTeX typesetting • Academic journal editing : • Advanced research techniques • Data organization • Information retrieval • Metadata • Cataloging and classification : Information Desk Clerk (Ann Arbor District Library) Book Professional (Ann Arbor District Library) Library Assistant (Mardigian Library, University of Michigan-Dearborn) Library Aide (Bradner Library): • JSTOR, PubMed, Google Scholar, ABI, ScienceDirect • Excel, Millennium, DCB, Evergreen, ILS, MELCAT • LaTeX, TeXstudio, Overleaf • SQL (MySQL, PostgreSQL) Versatile programmer with experience in problem solving and automotive solutions: • Developed and automated processes using Python and Excel macros : • Artificial Intelligence • Data science • Machine learning : Freelance Programmer (UpWork) Logistics Analyst (Phillip Charles Group): • Python • Java • SQL • JavaScript • Git
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