Austin Smith

Background

About Austin Smith

Drive operational excellence within district, while generating team engagement, and continuous improvement through open streams of communication- Solutions driven to ensure decisions made are optimal for employees, customers, and business- Optimize efficiency to drive repair response time, zero past due PM’s- Provide new hire support through operation, technical, and administrative guidance. Geared towards high level developmental success as well as retention of talent- Experienced in Managing a team of 15+ FSE’s while controlling expense logs, team OT target, district revenue, and training records- Passion in building a team first environment designed to deliver high customer satisfaction. With standards based on quality, resolution time, and value- Identify and coach team members on finding opportunities for service install base growth -Co developer of LS compliance call closure template-Creator, Value Driven Discussions presentation. Which emphasizes the importance of identifying customer roles with-in their respective lab/organization to deliver key discussion talk tracks-Service Max, Super User for Life Science Division-Past Trainer/developer for entire North America Life Science service Op-Co. As Service Max new hire instructor.