Austin V.

Background

About Austin V.

As a Data Security Analyst at BayCare Health System, I apply my IT skills and certifications to ensure the security and integrity of data and systems across multiple healthcare facilities and remote workers. I have more than eight years of experience in IT and IS roles, and more than 11 years of customer service experience, which enable me to provide effective and efficient technical support and solutions to end-users and stakeholders.In my previous roles as a Senior Technical Support Analyst and a Network Support II Consultant, I gained valuable competencies in managing end-users via Active Directory, O365, and Powershell, supporting 40+ medical-focused applications, and interacting with other IS/IT teams to resolve issues. I also contributed to the training and onboarding of new employees, the maintenance of documentation, and the triage of support to ensure patient care received immediate response. My mission is to leverage my IT knowledge and credentials to protect data and systems from threats and risks, and to enhance the performance and usability of technology for healthcare delivery and operations.Dungeon Master for Dungeons & Dragons games, fostering creativity, collaborative teamwork, and effective communication skills.