Avery Thomas

Background

About Avery Thomas

After several years of leading guest experience strategy and CRM-based engagement in hospitality, I’m now focused on bringing that same care and insight to customer success and marketing roles in corporate, travel, or tech-driven industries. Whether managing loyalty programs, building customer journeys from CRM data, or crafting retention campaigns, I thrive where strategy meets service. My background includes leading cross-functional initiatives, designing communications that connect, and leveraging insights to turn guests into advocates. I’m especially passionate about helping mission-driven brands translate customer behavior into meaningful action. Open to opportunities where I can put this experience to work in a fresh setting—ideally one that values people, innovation, and long-term relationships.