Avi Levy

Background

About Avi Levy

Originally from the UK and now based in Canada, I have a track record of solving problems and driving business changes in the pharmaceutical industry. My expertise spans both clinical trial operations and commercial innovation, with a focus on delivering impactful business results through process improvements and enhancing customer experiences. Key achievements include- Spearheading process improvements that enhanced clinical trial finance management and operational efficiency- Leading customer engagement initiatives, including the adoption of a customer engagement global platform across multiple markets- Developing data-driven tools that improved study feasibility assessments, patient recruitment rates, and operational efficiency- Delivering Voice of Customer (VOC) programs and CX insights that drove better engagement strategies across therapeutic areas- Omnichannel Success: Led the development of a comprehensive omnichannel engagement framework to enhance customer-centric campaigns across multiple channels, improving brand alignment with HCP needs- CX Measurement Innovation: Designed and implemented a scoring framework to evaluate digital brand assets across diverse therapeutic areas, delivering data-driven, actionable insights that optimized marketing content, transformed marketing strategies, and improved HCP engagement.