Avik Ray

Background

About Avik Ray

Seasoned technical leader who is customer-focused, results-driven and passionate about technology, security, clean architecture & code, simple solutions, innovation and mentoring engineers. With 18+ years of IT industry experience, I have worked in various domains like customer experience, cloud contact centre, predictive knowledge management, content delivery (CDN), Telecom VAS, Financial Services with additional expertise in security. Expertise in SaaS, microservices architecture and a range of technologies & stacks to build scalable, distributed, secure and highly available enterprise applications in the cloud. With a foundational knowledge of AI/ML, I have worked on solutions that integrate with NLP/LLM vendors to provide an AI-first experience to customers. Also have experience in facing/handling customers. Have worked in diverse intercultural environments, through my fellowship with the Melton Foundation and from work experience with counterparts from the US, UK, France, China and Japan. I look forward to evolving constantly to continue making a positive difference to my organisation, industry and the field of technology at large.