Avinash Kaur

Background

About Avinash Kaur

Banking Professional with an experience of more than 7 years in Retail Banking department as Premium Services Relationship Manager for wealth management where my key focus is to provide better customer service. Expertise in using banking software that simplifies transaction processes to provide hassle-free customer services along with responsible for trade banking transactions. Current Position- CIBC - Canada - Customer Service Representative - May 2023 - Till date Handling transactions of client services like – Cash Deposits, Cheque Deposits, Cash Withdrawals, Bill Payments, Mortgage payments like arrears, payouts, normal payments including principal and interest, Debit Card Replacements and New Issuance, Bank Draft Issuance, Third Party transfer, Business accounts cash & cheque deposits, set up for pre-authorized payments, updating signature cards, Wire Transfers, Global Money Transfers, USD cash Deposits, USD cash Withdrawals, USD Cheque Deposits, Bill payments of USD Credit cards, Issuance of cash orders of different currencies in – USD, EURO, GBP. Acquaintance in using Canadian banking software. Referring clients related to new account openings like - savings and chequing, TFSA – TASA, GIC Investments, Credit card issuance, RRSP and RESP Plans, Mutual funds investment as per the CSR role, eligible to refer the clients to the FSR (Financial Service Representatives). Previous Positions- ICICI BANK -Account Manager – Client Servicing– June 2022 – Dec 2022 – 6 months Handling core banking transactions of large and medium corporate clients that include transactions like Bank Guarant ee Issuance, Letters of credit issuance, Import and Export bills lodgment, and realization, Outward Bill Discounting, NEFT / RTGS, salary/bulk posting, FD Creation, FD Closure. Also, responsible for vendor bill discounting, and advance import payment. AXIS BANK- Deputy Manager- Sep 2015 – June 2022 – 6 years 9 months Joined Axis Bank as a Premium Service Relationship Manager – Wealth Management wherein my core roles and responsibilities included handling retail banking transactions and service issues related to mutual fund selling. Managed the portfolio of high-net-worth clients, and provided guidance on products like – Mutual Funds, other banking investments, etc, Analyzing and managing customer’s portfolios to provide financial and investment solutions, along with helping customer's in resolving problems related to retail banking transactions like – account opening, loan related queries, operations & service parts, etc.