Avinash Mathias

Background

About Avinash Mathias

Extensive experience of defining leading and overseeing operational account excellence, customer experience, client & project management for Captive, outsourcing/offshoring environment. Proven leadership skills in managing global teams in multiple geographies and experience of leading multi-work stream and change management projects with the ability to operate both at the strategic and, where required at detailed level. A self -starter and have an affinity for technology’s ability to drive efficiencies and enhance service delivery. Proficient in implementing major new systems in terms of Technology / Transformation / RPA to support Shared Services operations. Highly Conversant on ERPs/Tools- SAP, Zendesk, ReadSoft, BW Reports, Concur, KDS, GIRA, Zoho, Highradius, CMS, DMS, VIM. Key Achievements 1.Setup up Centralized Customer Support Team (Calls & Emails) 2.Driving Technology RPA Transformation (Robotics Process Automation) 4.Introduction of digital online platform - Online Portal, Live Chat bot etc. 5.Achieving YOY Productivity targets, Annual operating plan goals,SLAs, Service deliverable, Effort estimation targets etc. Extra Miller Award/Star Performer - Reward & Recognition - 2019,2020 7. Manager of the year - 2020-21 8. Industry Awards - Participation & Winning KAIZEN Competition, Lean and Six Sigma & other business Excellence Awards Specialties: Customer Service, Procure to Pay, Order to cash, Supply Chain Management, Client Servicing & Business Transformation in Process & Digital Innovation in Shared Services,BPO #customer service #customer support# project management #operations#business transformation#Client# Account Management #captive#material Receipt#commercial#ariba#account payable #CRM#Retention#Sales#assistant#account manager