Avinash Vinod
Senior Manager at Kredx
Based in Bengaluru, India
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Seniority
Manager
Department
General Business & Management
Location
Bengaluru
Industry
Financial Services
Company size
124
Contact information
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a•••••••@kredx.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Avinash Vinod
Strategic leader with 14+ years of experience in investment banking and fintech, specializing in client engagement analytics, satisfaction strategies, and operational excellence. Proven expertise in leading multidisciplinary teams and optimizing cross-functional collaboration to enhance client relationships and drive business outcomes. Currently serving as Head of Customer Experience (CX) at KredX, where I design and implement scalable customer satisfaction initiatives leveraging AI, CRM platforms and advanced analytics to inform strategy and improve client success metrics (NPS, CSAT). Skilled in process automation and fostering a culture of continuous improvement to deliver impactful solutions. Adept at presenting actionable insights to executive leadership and aligning strategies with organizational goals in fast-paced, customer-centric environments.
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