Avinder Kaur

Background

About Avinder Kaur

Senior Manager-COO with Bank of America (BACCI) with overall 16+ years of experience in Operational Excellence, Regulatory Reporting, Client Relationship Management, Continuous Improvement, Risk Assessment, Risk Mitigation, Stakeholder Management, Internal Process Audit, Business Process Re-Engineering. KRA's; 1. Mapping business requirements and developing & implementing processes in line with guidelines 2. Ensuring to remove less logical procedures in processes, thereby reducing processing time 3. Identifying improvement areas and implementing adequate measures to maximize client satisfaction level & repeat business Formulating SOPs, KPIs/KPAs & Head Count for smooth business operations 4. Determining areas of improvement by analyzing the reports & trends through KPIs and planning for the continuous process improvement 5. Conceptualizing & developing Head Count, Open Roles, Recruitment Status, Tracker Report etc. Setting out in-house quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs for their services 7. Creating awareness for driving the projects and process improvement strategy & methodology 8. Formulating business strategies for maximizing profitability & generating revenue, realizing strategic goals 9. Transitioning systems to upgraded versions to achieve efficiency in various operations 10. Spearheading process improvement initiatives, assisting in internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines 11. Implementing several process improvement initiatives in form of Automation and Re-engineering 12. Preparing MIS reports entailing productivity, quality, staffing & so on with a view to apprise management of the process operations and assist in critical decision-making processes