Avirup Ghosh

Background

About Avirup Ghosh

IT Business Analyst and IT delivery Lead with 17+ years of experience across manufacturing, retail, and insurance, bringing a strong blend of technology expertise, domain knowledge, and client-focused delivery. Brings over 6 years of client-facing experience working with Agile methodologies and collaborating with cross-functional production, engineering, and IT teams to deliver scalable and business-aligned manufacturing solutions. My mission is to bridge the gap between business needs and technology solutions, ensuring seamless service delivery and measurable business outcomes.I began my career as a software developer in Mainframe technology and customer support, which gave me a strong foundation in understanding client expectations and the critical importance of timely, effective solutions. Over the years, I’ve specialized in IT service management and process optimization, leveraging ITIL best practices to enhance efficiency, service quality, and customer satisfaction.As a Business Analyst, I focus on requirements gathering, process improvement, and stakeholder management to translate business goals into actionable technology initiatives. I also bring hands-on skills in SQL and a proven track record in deploying new MES (Manufacturing Execution Systems) solutions and Smart Manufacturing initiatives that enhance traceability, operational visibility, and data-driven decision-making. Success, for me, is defined by delivering value—whether through improved service reliability, reduced complexity, or continuous business improvement.I’m passionate about professional growth, staying current with industry trends, and mentoring junior colleagues to foster collaboration and high performance.