Verified recordTransportation; Logistics; Supply Chain and Storage

Avneesh Singh

Based in Pune, India

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Seniority

Other

Department

Other

Location

Pune

Industry

Transportation; Logistics; Supply Chain and Storage

Company size

Contact information

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a•••••••@trejhara.com

Phone

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+91 ••• •••• ••••

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Background

About Avneesh Singh

4 years of experience as a Production Support Engineer in the TELECOM domain. Having good knowledge of ITIL processes like Incident management Change Management Problem Management. Proficient in various technologies such as L2 Production Support Linux SQL ITIL Putty BMC Remedy monitoring tools. · As a Production Support Engineer investigate analyze and troubleshoot incidents within stipulated SLA time windows to ensure the availability of services from the production support perspective. · Worked on Incidents/Tickets raised by customers in BMC remedy ticketing tool. · Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams. · Monitor all alerts and report any issue that may significantly impact the business. · Documented troubleshooting procedures system configurations and best practices to facilitate knowledge sharing within the team.

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