Ayan Datta

Background

About Ayan Datta

I am a motivated and result-oriented professional with over 7 years of diverse experience in Customer Service Management, Technical Support, and Team Leadership. Throughout my career, I have consistently demonstrated a keen interest in data science, cloud technologies, and automation testing. My ability to build positive rapport, inspire trust, and guide teams towards achieving organizational goals has been a cornerstone of my success. As a strong facilitator, I excel at working cross-departmentally with co-management and top-level leadership, fostering collaboration and driving results. My journey in the industry has been marked by continuous growth and progression. Starting as a Technical support, I quickly advanced through roles such as Technical Support Engineer L2, Remote Support Engineer, and Service Desk Analyst, gaining valuable technical expertise and leadership capabilities along the way. Currently, I serve as a Team Lead – Last Mile at RXO, where I lead a dedicated team in resolving daily tickets, managing escalations, and maintaining high standards for SLA and CSAT. One of my key strengths lies in client management, where I have served as the primary point of escalation for high-level client questions, needs, wants, and complaints. I am passionate about delivering superior customer interactions by carefully listening to issues, requirements, and requests to provide customized solutions. As a practiced troubleshooter, I possess excellent diagnostics and repair abilities, along with a strong attention to detail and methodical approach. I specialize in boosting system performance by thoroughly evaluating and correcting different hardware and software issues. Additionally, I am an effective communicator with excellent relationship-building and interpersonal skills. My strong analytical, problem-solving, and organizational capabilities, coupled with a flexible and detail-oriented attitude, have contributed to my success in various roles. My technical toolkit includes proficiency in C language and ASP.NET, complemented by hands-on experience with manual and smoke testing. I am well-versed in API management, REST API management, and mail delivery protocols, with expertise in troubleshooting Outlook issues I have well versed experience in storage systems, protocols, disaster recovery I am learning Devops with Aws Working and learning live projects!#CustomerServiceManagement #TechnicalSupport #TeamLeadership #CloudTechnologies #LeadershipSkills #ClientManagement #TeamManagement #SQl #RestAPI #Incident management #Server backups