Aykan Yanaz
Customer Support Manager at Kofana Digital
Based in Turkey
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Seniority
Manager
Department
Customer/Client Service
Location
Turkey
Industry
IT Services and IT Consulting
Company size
51
Contact information
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a•••••••@kofana.com
Phone
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Background
About Aykan Yanaz
With over 8 years of experience in both the technology and FMCG sectors, I am a Customer Support Manager who transforms support processes into data-driven, measurable, and sustainable systems. My expertise lies in end-to-end incident and service management, financial and operational reporting, team leadership, and AI-powered process improvement. Equipped with strong skills in Jira, Excel, AI tools, and presentation, I focus not only on managing processes—but on evolving them. My goal is to combine customer experience with data analytics to build scalable and proactive support models.
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