Ayush Saraf

Background

About Ayush Saraf

I am a hard-working young professional passionate about helping others and curious about many things. As an Analyst at Questrade, I processed and tracked client requests for clearing operations, ensuring accuracy and compliance. I collaborated with cross-functional teams to streamline processes, enhance efficiency, and resolve issues. I also presented reconciliation reports to management, demonstrating my analytical and communication skills. I’ve also played a key role in enhancing the team performance of the Client Services team at Questrade and maximizing client satisfaction by strategically resolving complex issues on calls, chats, and email channels, contributing to the company winning Dalbar's Seal of Service Excellence award for 2 consecutive years. Additionally, I've had success in mentoring and training team members, which has improved their productivity by 30%. I am a skilled problem-solver with a practical approach and an out-of-the-box thinker who can adapt to different situations and challenges. I excel at building cross-functional relationships and maintaining quality under pressure. I have applied my knowledge and skills in various industries, such as finance, telecommunications, and hospitality, where I delivered quality service, built rapport, and mentored others. I am seeking opportunities for growth in an environment that values dedication and fosters professional advancement.