Ayushi V.

Background

About Ayushi V.

As a Senior Customer Success Manager, I have managed a portfolio of high-profile accounts in SaaS, delivering exceptional service and value to my clients. With 14+ years of overall experience and over six years of experience in customer success, I am passionate about helping businesses grow and thrive through online reputation management and customer experience optimization. I leverage my communication and negotiation skills to build strong and lasting relationships with my clients, ensuring timely renewals, upselling new products and features, and resolving any issues or challenges. I also collaborate with cross-functional teams, such as sales, marketing, product, and engineering, to provide feedback and insights from the customer's perspective, and to facilitate the implementation and adoption of Birdeye's AI-powered platform. Previously, I worked as a Program Manager at Great Learning, where I oversaw the delivery and quality of online learning programs for professionals and students. My core competencies include customer satisfaction, renewals, communication, and problem-solving. I am always eager to learn new skills and technologies, and to explore new opportunities and challenges.