Bala Kumar Jeyakrishnan

Background

About Bala Kumar Jeyakrishnan

Have 4.8 years of customer support experience in Telecommunication Industry. Started working as an agent Error Provisioning team where find the root cause and remediate the fallout to find out whether it is a system or user made error.Identifying customer issues using tools like Siebel, Axis, Flexcab, E-East, ESQ, OMOT, OIP NBN, CO-Portal, WIPS, PEGA, VIVA, BAT, Console, Rollback, Tosca Dashboard (Automation BOT). Once the issue was identified have taken the required action Using Siebel Tool. Which Reason the order get fallout from that step will proceed the order and submitted the order. The order reached provisioning status, need to update the Notes in CRM(Console). Then close the task result as completed. Creating and maintaining programme scorecards, trackers, and other data sources in MS Excel and Power Bi for project financial transactions, setup, and maintenance.