Bala Rao

Background

About Bala Rao

Certified Program, Project and Service Management professional with proven success in driving customer-centric project management, service delivery, IT transformation and system integrations for New IT platforms of diverse sector clients (Agri, Chemicals, Oil & Gas, and Energy). Hold a solid educational background and multiple IT credentials including Microsoft Azure, SI transformation, and Advanced Enterprise Solutions Certifications. Successful in developing workable solutions with a comprehensive technical skill set and expertise in Enterprise Project Management, business process automation/management (BPM), workflow design, process modeling & reengineering, and software development. Since 2005, I am associated with Accenture Solutions, having a career record of accomplishing multiple robust and quality Agile projects on varied platforms ECC, HANA (1909) incl. EHP/ SP upgrades, by directing applications delivery and management team of over 200 members along with 60+ members of the system integration team. Served in various capacities, as an SME for technical design & architecture, Lead North America & Mid-West region for Talent & Learning program, and administered application post-implementation, maintenance, and enhancement with zero escalations that resulted in superior customer experience (with high CSAT score). My contribution towards Dev Ops & AI-based projects and problem management optimization has saved massive amounts of time and cost, creating a win-win situation for client business & firm. For further discussion, I can be reached at balarao1980@gmail.com