Verified recordIT Services and IT Consulting

Balakrishna Dude

Tech Support at Movate

Based in Hyderabad, India

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Seniority

Staff

Department

Information Technology

Location

Hyderabad

Industry

IT Services and IT Consulting

Company size

13K

Contact information

Reveal Balakrishna's email and phone

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b•••••••@movate.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Balakrishna Dude

Analytical and client-focused Technical Support Engineer with 3.9 years of experience delivering remote IT support for Citrix-based environments. Skilled in diagnosing and resolving issues related to virtual desktops, published applications, and user access across Citrix platforms. Experienced in providing real-time technical assistance via chat and email channels to US-based clients, ensuring high-quality support and maintaining SLA compliance. Proficient in ticketing systems like ServiceNow and well-versed in documenting knowledge base articles and standard troubleshooting procedures. Known for strong communication, multitasking abilities, and a proactive approach to problem-solving. Adept at collaborating with cross-functional teams and escalating complex issues efficiently. Looking forward to contributing my technical expertise and support skills in a dynamic and growth-oriented environment.

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