Balakrishna Salian

Background

About Balakrishna Salian

Balakrishna Salian has over 20+ years’ experience in managing installation and configuring of computer hardware, software, systems, networks, printers and scanners, his experience ranges from monitoring and maintaining computer systems and networks, responding in a timely manner to service issues. He has been instrumental in providing technical support across the company and also serving as the first point of contact for customers seeking technical assistance over the phone or email, he is also hands on in performing remote troubleshooting through diagnostic techniques pertinent questions to determine then best solution based on the issue and details provided by customers. Balakrishna Salian has a proven experience of over 20+ years as a Help desk Manager other customer support role, He is tech savvy with working knowledge of multiple office automation products, he as demonstrated a good understanding of computer systems, mobile devices and other tech products with an ability to diagnose and resolve basic technical issues. He has proficiency in English, Hindi, Kannada & Tulu Language with a customer-oriented attitude and holds a Graduation Degree in Science from Mangalore University (Dr. NSAM first grade College Nitte). His technical competency is multifield which includes proficiency as below Microsoft products such a Windows OS (XP, 7,10) & Microsoft Office 2010 2016). Knowledge of networking protocols and services Network hardware, support which includes Switches Hands-on experience of Windows XP/ 7/ 10 and Active Directory Experience in remote access servers Excellent problem-solving ability Strong attention to detail Ability to research solutions and work independently on tasks Excellent customer service skills Broad knowledge of Windows client/server network environment Strong written and verbal communication skills Demonstrated ability to work in teams and individually with minimal supervision Ability to multi-task and work on multiple projects and issues Good documentation skills my contact Number is :+91-8431148580 email I'd: salianb6@gmail.com