Banafcheh Perez
Financial Crime Prevention Leader at Outpayce From Amadeus
Based in Spain
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Seniority
Manager
Department
Other
Location
Spain
Industry
IT Services and IT Consulting
Company size
286
Contact information
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b•••••••@outpayce.com
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Background
About Banafcheh Perez
As a Fincrime Manager at Outpayce from Amadeus, I lead and support the Financial Crime Operations team, ensuring they have the resources and tools for success. I orchestrate the continuous improvement of customer experience and operational processes within the team, overseeing automation projects (RPA) to eliminate inefficiencies and improve service delivery. I also monitor key performance indicators (KPIs) and support other areas with reporting, dashboard creation, and salesforce reporting. With over 10 years of experience in fraud prevention and management, I have developed fraud prevention strategies that have saved over $80M annually and achieved a NPS of 74. I have also led a team of 40 fraud analysts and 4 Team Leaders in Madrid, India, for Emea, US, Latam, Australia Markets. I am passionate about shaping fraud prevention policies and engaging with Senior executives, Fraud Strategist, and Data Science. I hold a Master's degree in Leadership & Management Skills from Gade Business School and an MBA from ThePower Business School.
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