Bappaditya Ghosh

Background

About Bappaditya Ghosh

A seasoned Project and Operations Management professional with over 20 years of rich and diversified experience in driving EdTech, Government, Corporate, and AI-based SaaS projects across India and international markets. Currently serving as the General Manager – Projects & Operations at Learning Spiral Ltd, he leads end-to-end project execution, service delivery, and strategic innovation for a broad portfolio of clients, including marquee names in education and technology. He has successfully spearheaded high-impact digital evaluation projects (40L Scripts) for Government Boards and Universities such as MAKAUT, BHU, JMI, NIFT, ISI, and Haryana School Board, managing exam delivery and evaluation across more than 200 locations. Mr. Ghosh brings proven expertise in managing large, distributed teams—often exceeding 1,500 professionals—and is recognized for ensuring 100% SLA adherence, operational excellence, and consistent customer satisfaction with a CSAT score of 4.7/5. In his current role, Mr. Ghosh has played a pivotal role in scaling AI-based data annotation projects with international clients from the U.S. and Israel focused on Facial Recognition, Autonomous Vehicles, and Retail Analytics. His ability to integrate technology and process excellence has resulted in a 27% improvement in service delivery KPIs, 15% cost optimization through automation, and 11% enhancement in client retention. Earlier, during his tenure at NSEiT Ltd, Mr. Ghosh oversaw exam administration across East & Andaman Regions, executing assessments for 10 million+ candidates, and successfully digitized workflows for major Government and PSU clients such as IRDAI, ISI, and LICI, UIDAI, RRB. His leadership was critical in minimizing attrition and streamlining vendor and stakeholder relationships over a span of 7 years. His foundational years included roles with ICA InfoTech, HCL Infosystems, Management Institute of Durgapur, and Magna Info Services, where he developed a strong grounding in networking, IT infrastructure, and education. Mr. Ghosh holds several industry-recognized certifications, including Six Sigma Black Belt, Certified Internal Auditor (ISO 9001:2008), CCNA, and MCSA. He is proficient in project tools like Jira, Trello, MS Project, and platforms including SaaS, LMS, and remote proctoring tools. Renowned for his strategic foresight, technological acumen, and people-centric leadership, Mr. Bappaditya Ghosh continues to contribute to the digital transformation of education and assessment services across India and beyond.