Barbara Baldwin

Background

About Barbara Baldwin

Versatile leader known for driving legendary service to customers while empowering employees and increasing the quality of their work life. Particularly successful creating and implementing initiatives that deliver customer service enhancements, increase revenues, and reduce operating expenses through innovation and change management. Recognized for building exceptional teams that deliver measurable bottom-line results. Directed three critical lines of business across multiple markets ~ Customer Retention, Santa Barbara Inbound Sales, and Cox Tech Solutions. Created, implemented, and led nationally recognized Customer Retention Team. I am a results-oriented senior manager with an entreprenurial spirit. I have an affinity for sales, marketing strategies, and achieving excellence in the delivery of customer service. My goal is to connect with a customer centric company looking for someone with my ability to build and lead high performing service and revenue teams and initiatives. Specialties: Maximizing customer lifetime value through increased revenues per unit (ARPU) and by creating customer loyalty Customer Retention and Marketing Strategies Voice of the Customer - Identification and Strategies Creation and Management of unique revenue streams Call Center Management Creating Sales and Retention Training Change Management Program Management (Stragic Initiatives and cross-functional teams) Quality, Process Improvement, and Reporting