Barbara Eppingstall

Background

About Barbara Eppingstall

I am passionate about my current role as a Community Relationship Specialist with the Experience Team at Urban Utilities. My current role has allowed me to continue to provide a high level of customer service through supporting internal and external stakeholders. In this space I provide a high-level of customer care through building relationships with confidence, active, listening, reliability, and willingness to learn. Whilst in my current role, I have contributed and delivered to the role of the following: Passion for achieving the best outcome for both our customers and the business excellent customer service and communication skills, high-level of interpersonal and oral communication skills, well developed organisational, problem-solving and decision-making skills, undertaking research, preparing and issuing complex and/or sensitive correspondence and prescribed timeframes for internal and external stakeholders. Prior to this role, I was the Customer Engagement Officer helping our customers through difficult situations which include wet weather events, smoke, testing, and defect rectification. Prior to working with Urban Utilities in my current role, I was employed at Auto & General establishing a successful track record within different departments, starting at home claims, moving to the complex and legal recoveries team, and through the relationships I built I was able to excel in the role of technical writer in the PETE team and Support Test Analyst in the claims and assessing department.