Barbara Hadley

Background

About Barbara Hadley

I am very dedicated and goal orientated. I have high ethical standards with internal and external personnel. Experience with working in a fast paced environment with time management skills and customer facing with internal and/or external customers. Part of project sprints and interactions with project managers and subject matter experts (SME) for gathering further information and answers to questions. I am currently a Technical Writer and I work with technical documentation such as writing and editing hardware manuals, packing/unpacking instructions, various service documents and updating software release notes. Experience working with Adobe PDF, Madcap Flare, Word and uploading documents into PDM. Previously, I spent ten years engaged in Technical Support for PerkinElmer in the Inorganics (AA, ICP and ICP-MS) group. My Bachelor’s degree is in Natural Resources Management and Engineering with a concentration in Environmental Science. Specialties: Requirements creating - Customer, functional and non-functional Beginning technical writing Jira Customer Service Management Complaint Handling & Resolution SAP Lotus Notes & MS Office Suite Contract terms & negotiations Marketing material Customer Satisfaction Enhancement Remote Support Services E-Commerce LiveChat Services Statistical analysis Cisco Telephony Software Six Sigma, Yellow Belt Certified Product introduction