Barbara Halsey

Background

About Barbara Halsey

Throughout my career, I have established a reputation as a transformational leader, committed to standards of excellence in mine and my team’s performance. My expertise encompasses sales and service and includes maximizing revenues and performance by harnessing and enhancing team strengths and skills and by effectively leveraging technology. My abilities as a persuasive operations leader include building a consensus to promote performance, transparency, employee engagement and positive change. Key Strengths Results: Analytical problem solver adept at identifying trends, handling complex issues and providing effective solutions while utilizing a Customer Centric approach Strategic Planner: skilled at developing and implementing strategies to increase performance Leadership: skilled at coaching team members, cultivating client relationships and facilitating cross functional dialogues and connections Change catalyst: able to provide strong and clear leadership through planning, education, communication, participation and support of staff to encourage the embracing of change Strong business acumen: the ability to work collaboratively with cross functional groups and key stakeholders to effectively deliver business imperative results I possess 12+ years of progressive experience in senior leadership roles, leading teams in customer service, collections, sales and support in call center as well as a customer facing environments. My background includes: • successful oversight of operational performance contributing to the achievement of performance results. • Call Center customer loyalty experience contributing to growing revenue results • proven experience in virtual call center management with a strong familiarity using call center systems and technology • proven experience creating and executing methodology for critical performance • effectively leveraging resources to exceed company’s standards for performance delivery while maintaining high staff morale and engagement • demonstrating consistent leadership during periods of growth and transition by being goal-focused and communicating effectively with senior leadership, peers, and direct reports; • ethical with the ability to create a culture that is conducive to supporting the organization’s values and objectives while maintaining an appropriate level of confidentiality