Barbora Urminska

Background

About Barbora Urminska

baska.urmi@gmail.com |+353 864084966 I’m an Implementation and Customer Success Specialist with experience delivering end-to-end onboarding, API integrations, PMS connections, and multi-project implementations in fast-paced SaaS environments. My strength lies in translating technical complexity into clear, actionable guidance for clients while collaborating closely with product, support, and engineering teams to deliver smooth go-lives. Over the last years, I’ve helped companies streamline onboarding, accelerate time-to-value, and build long-term customer relationships by focusing on efficiency, structured communication, and proactive problem-solving. I’m passionate about optimising processes, solving technical challenges, and leveraging AI tools (ChatGPT, Gemini, automation workflows) to work smarter, not harder. What I bring: Strong technical implementation skills (APIs, PMS systems, payment gateways) Customer-centric mindset with long-term relationship building Ability to manage multiple projects with clear timelines and prioritisation Experience across onboarding, Customer Success, sales support, and operations Natural communicator - training, product demos, documentation Curiosity, adaptability, and drive to continuously improve If you’re looking for someone who can own the implementation process, reduce onboarding friction, and deliver excellent customer experience, I’d love to connect.