Barnabus M. Roundtree

Background

About Barnabus M. Roundtree

As a purposeful technical executive with over 25 years in Customer Delivery and Support, I have a proven record of driving operational excellence and delivering innovative, customer-centric solutions that enhance customer experience. My career has equipped me with deep expertise in strategic planning, program development, and Customer Experience Management, allowing me to consistently exceed organizational goals. Throughout my career, I have spearheaded initiatives that resulted in remarkable achievements, such as generating 600% growth in new business and increasing project delivery revenue by 318%. At Microsoft, I transformed team performance, achieving an 89% satisfaction score in just four months and significantly enhancing our migration velocity, directly impacting customer satisfaction, and reducing time-to-value for clients. My leadership in building strong stakeholder relationships and fostering a collaborative team culture has been pivotal in delivering successful outcomes for both clients and our organization. With a solid foundation in Lean/Six Sigma methodologies and a passion for continuous process improvement, I am committed to driving innovation and empowering teams to reach their full potential. Looking forward, I am committed to leveraging my expertise in revenue growth and churn reduction to deliver innovative customer support solutions that consistently exceed organizational and client expectations. I am eager to embrace the opportunities ahead to lead teams in delivering transformative customer support solutions that consistently surpass organizational and client expectations.