Barry Conroy

Background

About Barry Conroy

High-tech IT customer service management professional with many years experience in people management, technical & licensing support, database analysis and customer service for a large international corporation, eleven of which being in a leadership position. Experience creating comprehensive internal process documentation including system research and analysis, customer strategy, and sales channel support utilizing statistical and database analysis tools. Proven team player well versed in HR policies with experience effectively collaborating with people from different departments and cultures, whilst driving individual development and progression for my team members. Demonstrated success creating customer driven process strategies resulting in improved satisfaction and increased retention.[Specialities]: Database analysis, customer relationship management, software compliance, new product releases, project management, strategic planning, customer service, Excel spreadsheet analysis and Six Sigma Methodologies.[Technical Skills]: MS Office Products Products including Teams, Workday, Zoom, ERP systems such as Oracle, SAP, CRM Tools such as FlexNet, Moxie NetAgent, SQL,Salesforce.com