Barry Dickson

Background

About Barry Dickson

I am an accomplished Information Technology Professional with 17+ years of experience. The Salesforce Red Account Programme delivers world-class escalation and risk management, driving the resolution of customer issues and mitigation of risk. Flexible and and self managing, I currently oversee proactive and reactive risk across portfolios in the EMEA Central and Public Sector portfolios, delivering insights and driving change across Salesforce that enhance customer success. The role includes collaborating with Sales, Success, Renewals, Support and Product Engineering, with the aim to foster confidence, take control, negotiate deliverables, and drive positive outcomes. Previous roles include Success Architect, Operations Manager, Cloud Success Technologist (Similar to a TAM), and Support agent, all within the Customer Success Group. Customer Success is core to Salesforce and the focus of her efforts for 15+ years has been to deliver customer success - enabling customers to grow their use of the product and increase their adoption and utilisation by building customer-focused relationships that are collaborative, goal-focused and able to adapt as customer needs evolve. Salesforce Certificates: Salesforce Administrator Cert Salesforce Advanced Administrator Cert Salesforce Developer Cert Salesforce App Builder Cert Salesforce Service Cloud Consultant Cert Salesforce Sales Cloud Consultant Cert Salesforce Technical Architect (Parts 1 + 2 completed) All Star Trailhead Ranger