Barry Duggan

Background

About Barry Duggan

An operations professional with substantial exposure to all facets of financial services operations and client service delivery. I have experience and success in the following areas of operations: dual site contact center of up to 100 staff, scheduling, staffing and logistics, recruiting, managing and developing staff at various levels, client complaint process and managing other specialty support groups such as e-services, e-mail and work force & reporting analysts. As a leader of engaged teams for the past ten years, I am very proud of my ability to consistently enjoy success and generate cost saving solutions, operational efficiencies, and high staff engagement while delivering an industry leading service experience. I passionately pursue high performance through personal conviction and adherence to traits such as transparency, honesty, open dialogue, effective communication, engagement and personal empowerment at all levels. Specialties:* Leadership * Client Service Experience * Customer Care * Complaint Management Process * Business Process Improvements * Logistics and Scheduling * Recruiting * Communication * Team Building * Ideas & Innovation * Analytical Thinking