Barry Plunkett
Scaled Enterprise Customer Success Manager at Udemy
Based in Ireland
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Seniority
Staff
Department
Customer/Client Service
Location
Ireland
Industry
E-Learning Providers
Company size
9.2K
Contact information
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b•••••••@udemy.com
Phone
5 credits+353 ••• •••• ••••
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Background
About Barry Plunkett
My career in customer success has spanned 16 years from being the face and voice of the company to working in the background to improve the experience for the customer. I have been managing teams across the spectrum of customer experience over the past 5 years. I’ve been based in 3 different countries supporting the EMEA markets, focusing on transaction support, escalations and claims. I pride myself on being an authentic and fair leader. I have a passion for building a team up to be self-sufficient and keeping it human by supporting and sharing in their career journey. I thrive under the pressure of working on multiple projects and getting teams cross-functionally to come together to work on a common goal. My main aim is to help identify solutions, not just problems. Specialities & Expertise:* People Coaching & Enablement * Customer Success * Onboarding * Escalations * Analytics * Transaction Support * Systems & Payments
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