Barry Webb

Background

About Barry Webb

I have a passion for innovation, to create great customer outcomes and business growth, using digital transformation strategies that enable organisations to thrive in a world of constant change. Inspiring and empowering people to develop and grow the capabilities that will allow them to succeed in a digital-first organisation. Key Skills: Innovation - Customer centric problem solving, focussed on customer and business outcomes - Identifying technology for greatest impact Transformation - Proven strategies to deliver digital transformation, from experimentation to controlled scaling - Leadership and influence to collaboratively achieve goals Business Acumen - Business strategy development, to realize goals and business plans - Prioritisation, benefit realisation, risk management and regulatory alignment Operational Expertise - Customer interactions analysis, insight & improvement - Leadership of large scale, multi-site, omni-channel contact centres, delivery and optimisation Technology Fluency - Artificial intelligence, customer experience design, digital customer engagement and automation - CCaaS, UCaaS, WEM/WFM, cloud strategy, insight analytics