Bart Bialkowski
Head of Implementation and Customer Success at Archdesk
Based in Poznan, Poland
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Seniority
Director
Department
Customer/Client Service
Location
Poznan
Industry
Software Development
Company size
36
Contact information
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b•••••••@archdesk.com
Phone
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Background
About Bart Bialkowski
I am a results-driven professional with a proven track record in transforming and delivering strategic end-to-end business process solutions. I specialise in ERP implementation within the construction industry, focusing on process optimisation, client satisfaction, and team development. I possess strong communication skills, enabling me to effectively coordinate project tasks, manage timelines, and proactively resolve complex challenges to ensure smooth operations and exceptional client outcomes. In my role, I led an international team of implementation consultants, providing strategic support and mentorship to align team efforts with organisational goals and ensure client success. I developed and executed comprehensive implementation strategies, delivering projects on time, within budget, and according to scope. I served as the primary point of contact for clients, addressing technical queries, resolving challenges, and building lasting relationships to ensure a seamless onboarding process and client satisfaction. I designed and implemented quality assurance and risk management processes, ensuring the functionality, reliability, and performance of ERP solutions. I closely collaborated with internal teams, including development, QA, and sales, to translate client requirements into actionable deliverables, support product development, and drive continuous improvement initiatives. By leveraging data, I analysed performance metrics, optimised workflows, and improved operational efficiency. I identified opportunities to refine processes, consistently delivering exceptional results for both clients and the organisation.
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