Verified recordSoftware Development

Bart Bialkowski

Head of Implementation and Customer Success at Archdesk

Based in Poznan, Poland

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Seniority

Director

Department

Customer/Client Service

Location

Poznan

Industry

Software Development

Company size

36

Contact information

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Email

1 credit

b•••••••@archdesk.com

Phone

5 credits

+48 ••• •••• ••••

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Background

About Bart Bialkowski

I am a results-driven professional with a proven track record in transforming and delivering strategic end-to-end business process solutions. I specialise in ERP implementation within the construction industry, focusing on process optimisation, client satisfaction, and team development. I possess strong communication skills, enabling me to effectively coordinate project tasks, manage timelines, and proactively resolve complex challenges to ensure smooth operations and exceptional client outcomes. In my role, I led an international team of implementation consultants, providing strategic support and mentorship to align team efforts with organisational goals and ensure client success. I developed and executed comprehensive implementation strategies, delivering projects on time, within budget, and according to scope. I served as the primary point of contact for clients, addressing technical queries, resolving challenges, and building lasting relationships to ensure a seamless onboarding process and client satisfaction. I designed and implemented quality assurance and risk management processes, ensuring the functionality, reliability, and performance of ERP solutions. I closely collaborated with internal teams, including development, QA, and sales, to translate client requirements into actionable deliverables, support product development, and drive continuous improvement initiatives. By leveraging data, I analysed performance metrics, optimised workflows, and improved operational efficiency. I identified opportunities to refine processes, consistently delivering exceptional results for both clients and the organisation.

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