Bartosz Jan Celer

Background

About Bartosz Jan Celer

I have solid experience as an IT Service Manager & IT Service Delivery Manager in: the management of a Digital Workplace Service, the implementation of IT Projects and providing services based on Intune, Azure AD (Microsoft Entra ID), SCCM. I easily analyse data based on reports such as PowerBI, SNOW and Business Objects. I managed the migration of approximately devices from SCCM to Intune & W10 to W11 for Zurich eWP Spain. I participated in the integration of banking systems and platforms project, between TSB and Banc Sabadell. I prepared and implemented the Digital Workplace Performance Improvement Plan for Fujitsu Technology Solutions in Barcelona. I have participated in the Implementation project of the new Government ICT model of the Government of Catalonia. I have solid experience in providing IT Service Delivery, coordination of the International Helpdesk department, technical support, team building and coaching. I have carried out the knowledge transfer in transition of the IT Multilanguage Helpdesk Service from Spain to Poland – I was responsible for Service Delivery (Delivery Manager & Knowledge Manager in Almirall transition Project). I have successfully built a new support team and have trained all Helpdesk 1st & 2nd line agents and technicians (by WebEx sessions and on-site trainings). As an IT Affiliate Manager & International IT Manager I was responsible for the coordination of the IT International Helpdesk service. I supervised, controlled and maximized the quality and productivity of the Customer Solution Engineers. I am used to running an IT support team and I have great experience in services and people management (IT technicians, agents 1st & 2nd line IT support, on site & on-demand services and external providers). Throughout my career I have demonstrated a tremendous ability to support and maintain numerous business objectives. I have predispositions to create trust relationships between companies and customers. I am reliable, customer and business oriented, proactive and able to produce quality results in pressure situations.