Bashar Wardeh

Background

About Bashar Wardeh

SUMMARY OF QUALIFICATIONS SYSTEMS, INFRASTRUCTURE AND DESKTOP SUPPORT ACCOMPLISHMENTS Contributed to strategizing continuous improvement for department growth Troubleshooting and resolved problems with Windows XP, 7, 10,11and MS Office Products Utilized Matrix 42 ticketing system to manage incidents and requests Restored and backed up operating systems and servers for emergency plans Collaborated with other teams for an MES system including but not limited to installing IT side server, Kepware, PCs, network, Wi-Fi and troubleshooting when issues arise Configured hardware and software along with maintaining installation, upgradation, troubleshooting and support of Computer Software and Android based mobile phones Documented and maintain network diagrams, phone lists and IP addresses Set up, configure and troubleshoot all peripheral devices based on client needs Executed LAN/WAN network communications, operations, hardware and application software Monitored system performance and diagnosed software/hardware problems Resolved a history of problematic network failure by troubleshooting LAN/WAN connections Offered Help Desk support to users for complex problem resolution and professionalism Provided technical solutions and investigated alternative methods for solving problems Performed Web development skills to provide Level 1 Application support Identified customers' needs to provide suggestions and recommendations to the top management Updated weekly pricing, wholesale prices, and inventory in merchant’s ecommerce application Developed customized programs in C# to meet customers' needs and maintained customer CRM