Bashara Hinnawi

Background

About Bashara Hinnawi

With an outstanding track record, here are some of the ways I contribute to the success of businesses: INCREASE THE BOTTOM LINE ** Empowering Sales ** by minimizing manual work and aligning the focus, I have proven to boost sales 3X - 10X.** Reducing costs ** by tackling inefficiencies, I have saved an average of $250k in costs within the first 6 months.** Driving Upsell/Crossell ** by empowering customer success teams with tools and processes, I accelerated Lead to Cash by 5X.** Partner Growth ** by designing a tailored Partner Engagement Framework, I recovered ~80% of churning partners and improved overall partner experience. INCREASE TRANSPARENCY ** Reporting ** by replacing inactionable reports/dashboard with key metrics that are super focused on the role, this improved personal performance by over 4X in each department.** Communication ** one of the most natural but counterporductive growth challenges is departmental silos, by creating processes that enforces collaboration, I have drove overall employee motivation and business growth and, in turn, customer satisfaction. DECISION MAKING ** Data-centricity ** by enrooting the importance of data integrity, quality and completeness, together with buy-in from the executive team we managed to bring visibility, clarity and value to all company decision making at all levels.** Change management ** driving a data-centric mindset across all layers of the company is not an easy task. After many failures as well as successes, together with my NLP knowledge, I am able to connect with colleagues at all levels and drive changes in habits that was not believed possible.** Team Leadership ** as a true believer in leading by example, there is no task that is beneath me. Being humble by nature and driving excellence and transparency on many levels has driven the motivation of many colleagues. With over 25 years of experience in multiple departments (Sales, Marketing, Operations, Support, Customer Success, Loyalty management, Partner management and more) in market leaders (like (Cisco, Apple, Fujitsu, Logitech, and more) and multiple startups. My education includes: Accountancy, Business (International MBA), Team Management (Masters in Team Management), Computer science (studied in Open University), programming languages (such as C#, Java, WCF, Android, SQL, DBMS, Big Data, etc.), CRMs and tools (like Saleforces, Zoho, etc.) and many others. My rich and diverse business experience together with the technical knowledge makes me a strong asset to any company that is eager to drive results fast.