Basil Chacko

Background

About Basil Chacko

Basil is a passionate Service/Project delivery professional with over 6 years of experience in managing global and complex telecom projects. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Budgeting and forecasting specialist dedicated to boosting company revenue through exceptional leadership and rigorous cost control techniques. Hands-on experience working in Project Management for IT/Telecom companies with top-notch implementation & project management abilities and committed to providing outstanding client service. Currently Basil has expertise in various skills mentioned below - Conducting case / system / process study for project planning, scoping, estimation & tracking- Defining best practices for project support and documentation- Putting the devices under monitoring for every change request- Understanding the technical & functional specifications for each change Request- In case of technical changes, request respective technical team member to correct it- Coordinating with field engineer to check if router or switches are reachable- Check with supplier if technical details like VPN number or circuit ID is documented/ configured on the circuit correctly- Managing smooth implementation and testing of the application at client Location- Managing customer centric operations as well as ensuring customer satisfaction by achieving delivery & service quality norms- Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members- Attending to clients' complaints and undertaking steps for effectively resolving them. Basil has excellent stakeholder communication, project management and presentation skills. He holds industry valued certifications SCRUMstudy Agile Master Certified (SAMC) and PRINCE2® Foundation & Practitioner