Basil John Thomas

Background

About Basil John Thomas

Results-driven Product Consultant and Client Solutions Manager with 12+ years’ experience delivering enterprise-grade loyalty, CRM, and customer engagement solutions across Retail, Healthcare, F&B, Automotive, and Telco sectors. Proven expertise in designing end-to-end system processes, implementing loyalty programs under tight deadlines, and managing SaaS/PaaS architecture and API integrations (REST/SOAP). Skilled in UML/BPMN modeling, cross-functional team leadership, and project delivery, ensuring solutions align with business objectives and maximize ROI. Experienced in guiding product consultants, analysts, and technical teams through full project lifecycles while collaborating with senior stakeholders, vendors, and partners. Adept at competitive analysis, go-to-market strategy, and client advisory, helping enterprises transform customer engagement strategies. Passionate about delivering measurable business outcomes through technology-driven loyalty and CRM solutions. Open to Product Consultant roles in Loyalty, CRM, and Customer Engagement platforms.