Baskar Lingadurai
Senior Commercial Credit Analyst at Canada Legal Referral
Based in Montreal, Canada
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Seniority
Staff
Department
Finance & Accounting
Location
Montreal
Industry
Financial Services
Company size
34
Contact information
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b•••••••@canlegal.ca
Phone
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Background
About Baskar Lingadurai
As a Senior Associate Consultant at Infosys, I lead a team of 45 advisors who provide technical support (L2 & L3 ) and guidance to customers using Google Workspace products and technologies. With over 9 years of experience in IT consulting and teaching, I have developed a strong expertise in G Suite (Google Workspace) administration, domain management, web hosting, and content creation. I am passionate about enhancing customer experience and satisfaction by delivering effective solutions, conducting case analysis, and presenting weekly business reviews. I also collaborate with other departmental leaders from different regions, monitor the quality of calls and issue handling, and manage the IT ticketing system (Salesforce). Additionally, I mentor and empower my team members by involving them in planning and decision-making, providing frequent training, and extending timely assistance with complex and urgent situations.
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