Baskar Radakrishnan

Background

About Baskar Radakrishnan

A certified Project Management Professional (PMP) with a Merit MBA from University of Wales Trinity Saint David and an illustrious career since 1996; in depth knowledge and experience in Production Management, Strategy and Change Delivery,Business Management, Project Management, Call Centre Operations Management,Capacity Forecasting, Planning and Resourcing, Recruitment and Critical Troubleshooting. Additional roles as Lead Diversity and Inclusion for Cultural Diversity (Embrace) within Kuala Lumpur City Office. Areas of Specialization and Projects Completed • Co-Lead for end to end deployment/training and cultural change to implement Time and Data Capture tool across service centers and country offices in APAC, Europe, LATAM and North America as part Operations Optimization initiative, along with internal and external consultants, GoBeyond Partners • Lead in end to end deployment and customization, including training and adaptation of an automated performance dashboard within Markets and Securities Services Operations Globally (onshore and offshore) as a standard, simplified reporting tool, used to measure sustainability of the Operations Optimization initiative • Creation of Cross Product Utilities function globally, headed by COO to create and realign circa 405 roles globally into a new entity within the organisation,with involvement of IT, HR, Finance and COO • Implementation and Governance of Operational Efficiency tools, methodology, control and MI within Securities Services across 5 countries for over 2500 processing employees and 500 Management personnel for Capacity Management and Wellbeing of personnel. Enables data driven decision making • KL project member for Global Markets business review to implement PM tools globally. KL was selected for study due to a successful deployment rate in HSS • Trial run of automated performances target exercise in H1 2015 with 97% accuracy in Securities Services • Production Management tool for GDS, CDS and pilot for Global Markets in Manila (2014)L – used to capture time analysis for capacity calculation. • Deployment of Production Management tools for Security Services. Pioneer initiative in GBM. Presented alongside the Global Head of HSS to former COO of HSBC Group. • Deployment of Production Management tools in Payments operations (GSC) from Jan to June 2012 • Successfully revised the Forecasting and Resourcing Criteria for Call Center to improve Grade of Service • Deployed a Promotion and Communication portal as part of a Six Sigma initiative which reduced information search time for call centre agents