Basma Ashraf
Customer Experience Excellence Team Lead at Vois
Based in 6th of October, Egypt
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Seniority
Other
Department
Other
Location
6th of October
Industry
IT Services and IT Consulting
Company size
20K
Contact information
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b•••••••@vodafone.com
Phone
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Background
About Basma Ashraf
I've worked in VOIS for 6 years, 3 in UK call center including training and floorwalking and quality & NPS coach, 2 as a CRM support specialist handling individual tickets and escalating to triage team tickets with large number of incidents, then 1 year in triage handling tickets with large number of incidents coordinating between different teams and doing root cause analysis to find the root cause and hand the ticket over to the right team for a fix I also worked as a subtitler and a freelance translator the highlights of my work are a tv show "seen" for Ahmed al shugairi and on a travel blogger channel on youtube called lulu al khattaf looking for a rewarding job that would match my skills and experience
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