Beatrice Clapham

Background

About Beatrice Clapham

I have spent two years managing a team of schedulers working with clients to ensure our staff are in the right place at the right time. This involves high pressure, time critical problem solving in a difficult environment where clients expect first-class service and instant responses to questions. Ensuring we meet their demands ensures the safety of their staff and customers, often late into the night.Providing the highest level of performance while ensuring my team perform with speed and accuracy. This level of working is vital to ensure client retention whilst keeping our own staff safe and happy.Ensuring KPIs are met and managing client relationships as a priority at all times.I am a highly motivated, problem solver, team player and an understanding and supportive manage. You will find me outgoing and always striving to improve my professional profile.10 years of customer service experience.3 years of management experience. Team Manager Professional Security · Full-time National Professional Security · Full-timeFeb 2021 - Present · 1 yr 10 mosWorking with clients and our guards and security staff to ensure staff are where they should be when they should be. This involves understanding client and staff needs and solving difficult problems, both day and night. Being professional and understanding at all times, building relationships and adhering to company requirements and improve KPIs. Training new members of staff in a short space of time and ensuring they provide a competent and professional customer facing service over twelve hour working periods. Scheduling and implementing high standards of work. Working with clients and guards to build relationships, adhere to requirements and improve KPIs. Training new members of staff, scheduling and implementing high standards of work.Skills: Client Relations · Account Management · Time Management · Project Management · Training · Analytical Skills Relations · Problem Solving · Staff Management