Beatriz Reis

Background

About Beatriz Reis

Verifiable track record of providing leadership and operational direction to improve customer experience and increase profits Driven by a passion for driving business objectives through increased efficiency, improved processes, and customer satisfaction. I offer expertise in providing direction to companies in streamlining and implementing operational, business growth, and revenue-generating strategies. I have developed and implemented customer support processes and revised customer support policies that enhanced customer satisfaction during my career. By implementing new tools and technologies, I delivered company-wide improvements and supported the organisation in executing the strategic vision and achieving business goals and objectives. To expedite the problem-solving process for customers, I implemented an in-house system that resolved problems, improved the rate of customer satisfaction and increased client retention. With accountability for overseeing travel arrangements for 30K+ passengers, I crafted a scalable operations strategy that significantly improved supplier relationship and customer support in line with marketing & sales strategies for business growth. I have been driving continuous improvement, providing the highest level of quality, improving process efficiency, and recommending strategic, measurable, and sustainable solutions to facilitate business growth. I believe in the culture of teamwork, common mission, and best-in-class service, delivering impeccable service to business clients. I am most enthusiastic about my work, keenly interested in my customers, and motivated to excel! I am looking to improve my network, hoping to share knowledge and grow ideas into actionable initiatives.