Becky Keller

Background

About Becky Keller

Hello! I’m Becky Keller — a Software Engineering Team Lead and long‑time Service Delivery professional who loves building systems that work for people.With 19+ years of experience across ServiceNow, ITSM, service request management, and enterprise process design, I specialize in creating structure, clarity, and efficiency in fast-moving environments. I’m passionate about turning complex challenges into user‑friendly solutions that make work easier, smarter, and more connected.I thrive where creativity meets structure, whether that’s leading agile teams, shaping enhancement strategies, designing intake processes, or mentoring others to grow in their area of expertise. My leadership philosophy centers on clarity, collaboration, continuous improvement, and creating a culture where people feel empowered to do their best work.Outside of work, you’ll usually find me enjoying DIY projects, home decor, or weekend motorcycle rides. I believe in celebrating wins (big and small), supporting others, and creating spaces that feel meaningful, productive, and fun.If you’re interested in ServiceNow, process excellence, leadership, or building great team culture — let’s connect!