Bel Serrano

Background

About Bel Serrano

Experienced Patient Services Specialist (25 years work experience) with a demonstrated history of working in health/dental care insurance business. Skilled in claims operations environment, solid understanding of claims handling that includes knowledge of the ADA CDT claims coding and dental terminology, insurance reimbursement, detail oriented with problem-solving abilities, claims data analysis, clinical documentation and claims denials. Strong MS Office skills, excellent verbal and written communication skills, organizations skills and ability to handle detailed work. Bilingual (Spanish-English). Support and resolve billing and A/R inquiries and requests from patients and internal departments. Support the month-end close reporting requirement related to the revenue cycle, including aging of accounts.